TERMS & CONDITIONS
These Terms and Conditions ("Terms") govern your use of the Clean Concept website and your purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully.
1. About Clean Concept
Clean Concept is an Indian e-commerce brand selling eco-friendly laundry sheets. We operate online and ship across India. Our registered business address and contact details are available upon request.
2. Eligibility
By using our website, you confirm that:
• You are at least 18 years of age
• You are legally capable of entering into a binding contract under Indian law
• The information you provide is accurate, current, and complete
• You are purchasing for personal or household use, not for resale unless separately authorised
3. Products
• All products listed on our website are subject to availability. We reserve the right to discontinue any product without notice.
• Product images are for illustrative purposes. Actual product appearance may vary slightly.
• We make every effort to ensure product descriptions and specifications are accurate, but we do not warrant that all information is error-free.
• Clean Concept laundry sheets are intended for use in standard washing machines and hand wash as directed on the packaging. We are not liable for misuse.
4. Pricing & Payment
• All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.
• Prices are subject to change without notice. The price applicable to your order is fixed at the time of placing the order.
• We accept payment via UPI, credit/debit cards, net banking, and Cash on Delivery (COD) where available.
• COD orders may attract an additional handling fee as displayed at checkout.
• In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
5. Order Placement & Acceptance
Placing an order constitutes an offer to purchase. An order is accepted and a contract formed only upon dispatch confirmation. We reserve the right to cancel any order for reasons including but not limited to: product unavailability, pricing errors, suspected fraud, or inability to deliver to the specified address. A full refund will be issued in such cases.
6. Intellectual Property
All content on the Clean Concept website, including but not limited to logos, brand name, product images, text, graphics, and website design, is the exclusive intellectual property of Clean Concept and is protected under Indian copyright and trademark law. Unauthorised reproduction, distribution, or commercial use of any content is strictly prohibited.
7. User Conduct
You agree not to:
• Use our website for any unlawful or fraudulent purpose
• Submit false, inaccurate, or misleading information
• Attempt to gain unauthorised access to our systems or customer accounts
• Engage in conduct that damages, disrupts, or impairs the functionality of our website
• Post defamatory, offensive, or harmful content in reviews or communications
8. Limitation of Liability
To the fullest extent permitted by applicable Indian law, Clean Concept shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability for any claim arising out of a purchase shall not exceed the amount paid for the relevant order. We are not responsible for delays caused by courier partners, natural disasters, government actions, or other force majeure events.
9. Disclaimer of Warranties
Our products are provided "as is". While we take great care in quality control, we make no warranty that our laundry sheets will be suitable for every fabric type, water quality, or washing machine model. Always follow the usage instructions on the packaging. Results may vary based on individual usage conditions.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of our website shall first be attempted to be resolved through good-faith negotiation. If unresolved, the dispute shall be subject to the exclusive jurisdiction of the courts of [Your City], India. For consumer disputes, you may also approach the appropriate Consumer Forum under the Consumer Protection Act, 2019.
11. Modifications to Terms
Clean Concept reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes your acceptance of the revised Terms.
12. Contact
• Email: hello@cleanconcept.in
• For consumer grievances: hello@cleanconcept.in