PRIVACY POLICY
At Clean Concept ("we", "our", or "us"), we deeply respect your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information of our customers when you visit our website or purchase our laundry sheets. By using our website, you agree to the practices described herein.
1. Information We Collect
1.1 Information You Provide
• Full name, email address, and phone number
• Shipping and billing address
• Payment details (processed via secure third-party gateways — we do not store card information)
• Account login credentials
• Product reviews, feedback, and support queries
1.2 Information Collected Automatically
• IP address and browser/device information
• Pages visited, session duration, and clickstream data
• Cookies, web beacons, and similar tracking technologies
• Referral URLs and exit pages
2. How We Use Your Information
We use your information to:
• Process and fulfil your orders and send confirmations and shipping updates
• Manage your customer account and respond to support queries
• Send marketing emails and offers where you have opted in
• Personalise your shopping experience and recommend relevant products
• Detect, prevent, and investigate fraud or unauthorised activity
• Improve our website, products, and services through analytics
• Comply with applicable laws and legal obligations in India
3. Legal Basis for Processing
Clean Concept processes personal data in compliance with the Information Technology Act, 2000, the IT (SPDI) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). Processing is based on your consent, contractual necessity to fulfil orders, and our legitimate business interests.
4. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share information with:
• Logistics and courier partners for delivery of your orders
• Secure payment gateway providers (e.g., Razorpay, PayU)
• Cloud hosting and technology service providers
• Marketing analytics platforms (in anonymised/aggregated form)
• Government or regulatory bodies when required by law
All third parties are contractually obligated to protect your data and use it only for specified purposes.
5. Cookies
We use essential cookies to operate our website, and optional cookies for analytics and personalised advertising. You may disable non-essential cookies through your browser settings, though this may affect website functionality.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for 7 years as required under Indian tax law. You may request deletion of your account and personal data at any time, subject to legal retention requirements.
7. Your Rights
Under applicable Indian law, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data (Right to be Forgotten)
• Withdraw consent to marketing communications at any time
• Raise a grievance with our Data Grievance Officer
8. Data Security
We implement industry-standard technical and organisational measures including SSL encryption, secure payment processing, and access controls to protect your data. However, no online transmission is 100% secure and we encourage you to take steps to protect your own information.
9. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has submitted their information to us, please contact us immediately.
10. Contact & Grievance Officer
For any privacy concerns, data requests, or grievances, please contact our Grievance Officer:
• Email: hello@cleanconcept.in
• Response Time: Within 30 days of receipt of complaint
ℹ️ In accordance with the DPDP Act, 2023, our Grievance Officer is responsible for addressing your data-related complaints in a timely manner.