SHIPPING POLICY
We aim to deliver your Clean Concept laundry sheets quickly and safely across India. This Shipping Policy outlines everything you need to know about how we process and deliver your orders.
1. Order Processing
• Orders are processed Monday to Saturday (excluding public holidays)
• Orders placed before 2:00 PM IST are typically processed the same business day
• Orders placed after 2:00 PM IST or on weekends are processed the next business day
• You will receive an email and/or SMS confirmation once your order is dispatched, along with a tracking number
2. Shipping Timeframes
Standard Delivery
• Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune): 2–4 business days
• Tier 2 & Tier 3 cities: 4–6 business days
• Remote areas and North East India: 6–8 business days
ℹ️ Delivery timeframes are estimates and may vary due to courier delays, weather, public holidays, or factors beyond our control.
3. Shipping Charges
• Free shipping on all Pack of 2 or higher orders — always, no minimum spend required
• Single pack orders: shipping fee applies
• COD (Cash on Delivery) orders may attract an additional handling charge of ₹30
ℹ️ Pro tip: Order a Pack of 2 or more and shipping is always on us! It is also the best value way to try Clean Concept.
4. Delivery Partners
We ship via trusted logistics partners including Delhivery, BlueDart, Shiprocket, and others depending on your location. The courier partner will be assigned automatically based on serviceability and efficiency.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via email and SMS. You can track your order:
• Through the courier partner's website using the tracking number
• Via the 'My Orders' section on our website
• By contacting our support team
6. Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery. Refunds for returned packages will be issued after deducting original shipping costs.
7. Lost or Delayed Shipments
If your order has not arrived within the expected delivery window, please contact us at hello@cleanconcept.in with your Order ID. We will investigate with the courier partner and take appropriate action including replacement or refund where applicable.
8. Damaged in Transit
If your package arrives visibly damaged, please refuse the delivery and notify us immediately. If damage is discovered after opening, please contact us within 48 hours with photographs. We will arrange a replacement or refund promptly.
9. Pincode Serviceability
Delivery is available across most pincodes in India. You can check if your pincode is serviceable at checkout. We do not currently ship internationally.
10. Contact for Shipping Queries
• Email: hello@cleanconcept.in
• Hours: Monday to Saturday, 10 AM – 6 PM IST
• Response Time: Within 24 business hours