RETURNS & REFUND POLICY

At Clean Concept, we are so confident in the quality of our laundry sheets that we offer a 30-Day Risk-Free Trial on every purchase. Try our sheets for a full month — if you are not completely satisfied for any reason, we will make it right. No hassle, no questions asked.

★  30-Day Risk-Free Trial  ★

Try Clean Concept laundry sheets for 30 days. If you are not satisfied, contact us at hello@cleanconcept.in for a full refund — even if the product has been opened and used.

1. Our 30-Day Risk-Free Trial

Every Clean Concept purchase is backed by our 30-Day Risk-Free Trial. Here is what it means for you:

•       You have 30 days from the date of delivery to try our laundry sheets

•       The trial applies to all standard purchases, including opened and used products

•       If you are unhappy for any reason — scent, performance, compatibility, or anything else — you are eligible for a full refund

•       No need to return the product in unused or sealed condition to claim your trial refund

•       Only one 30-Day Trial refund is permitted per customer

ℹ️  The 30-Day Risk-Free Trial is our promise that you will love Clean Concept. We stand behind every sheet we make.

2. What Is Covered

The following are fully covered under our return and refund policy:

•       Products you are unsatisfied with for any reason within 30 days of delivery (Trial Refund)

•       Products that are damaged, defective, or faulty at the time of delivery

•       Incorrect or wrong products delivered due to our error

•       Products lost or significantly delayed in transit

3. What Is Not Covered

The following are not eligible for a return or refund:

•       Requests made after 30 days of the delivery date

•       Products damaged due to customer misuse, improper storage, or negligence

•       Second or subsequent refund requests from the same customer (one trial per customer)

•       Free gifts, promotional samples, or bundled bonus items

•       Orders placed using refund-exploitative intent (we reserve the right to decline refunds in cases of policy abuse)

4. How to Claim Your Refund or Return

Claiming your refund is simple:

•       Email us at hello@cleanconcept.in with your Order ID and reason for the refund

•       Or raise a request through the 'My Orders' section on our website

•       For damaged or defective products, attach clear photographs of the product and packaging

•       Our team will review and respond within 2 business days

•       For Trial Refunds: you do not need to return the product — we will process the refund directly

•       For damaged/wrong product returns: if a physical return is required, we will arrange a free reverse pickup

5. Refunds

5.1 Refund Timeline

•       Trial Refund requests are approved and initiated within 2–3 business days of your request

•       For physical returns: refund is initiated within 2–3 business days of receiving and inspecting the product

•       Refunds are credited to the original payment source within 5–7 business days of initiation

•       Please allow up to 10 business days for the amount to reflect, depending on your bank

5.2 Refund Method

•       Prepaid orders: Refund credited to the original payment source (UPI, credit/debit card, net banking, wallet)

•       Cash on Delivery orders: Refund processed via NEFT to your bank account (bank details will be collected)

•       Store credit option available upon request if preferred

5.3 Shipping Charges

•       Original shipping charges are non-refundable for Trial Refund claims

•       Full shipping charges are refunded if the return is due to a defective, damaged, or incorrect product

•       No restocking fee is charged on any valid return

6. Cancellations

Orders can be cancelled any time before dispatch. To cancel, contact us at hello@cleanconcept.in or via our website immediately after placing the order. Once an order is dispatched, it cannot be cancelled and will need to follow the return/refund process above. Refunds for cancelled prepaid orders are processed within 5–7 business days.

7. Exchange Policy

We offer exchanges for defective, damaged, or incorrect products. If you would like a different variant, size, or quantity, please initiate a return and place a new order. Exchanges are processed within 5–7 business days of receiving the original product.

8. Contact Us

•       Email: hello@cleanconcept.in

•       Website:cleanconcept.in

•       Hours: Monday to Saturday, 10 AM – 6 PM IST

•       Response Time: Within 2 business days